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iMac: The Ressurection

May 13, 2006

Today Christopher, Michael, and I drove up to the Apple store with my iMac to get it worked on. We happened to get into a pile of traffic that cause a delay and I didn't make it for my scheduled time, but I called ahead to let them know and was able to make it in fairly quickly anyway.

I told the Mac genius what the problem was and he said that the power supply and possible the logic board would need to be replaced. Without AppleCare that would be a grand total of over $950, and therefore I took a moment to be thankful that I purchased AppleCare. The guy then went on to explain that I could sign up for what is called Apple ProCare for only $99 and get my computer back today, within a couple of hours. If I didn't sign up for the ProCare then it would take over a week to have it finished. The ProCare card is an Apple membership that gets you free personal one on one training sessions with Mac professionals, it gives you priority on repairs so that my computer gets fixed on a priority schedule ahead of all the others that are not ProCare customers, it allows you to get advanced reservations to meet with the Genius Bar at the Apple store, it gives me an opportunity to bring in my Mac (and any Mac registered in my name) for a yearly tune-up where they will run system diagnostic checks, install updates, and clean the display and keyboard, and if I buy a new mac, with the ProCare card they will set it up, transfer my existing files to the new computer and get everything ready to go. Needless to say I went ahead and purchased the ProCare and within two hours they called me to let me know my computer was ready to be picked up.

Instead of waiting for the day to try and schedule my appointments I am able to schedule appointments in advance with the ProCare card which solves one of the issues I had yesterday, and I am so glad that I didn't have to wait a week to get my computer back for a repair that takes only 45 minutes. The guys at the Genius Bar were helpful and quick and my computer is back to its fine looking self. Today has been a successful day. Thank you Lord for a good day.

Comments

Posted by: Timothy R. Butler
May 13, 2006 08:41 PM

That's great! So what did they actually end up replacing?

Posted by: Christopher
May 14, 2006 03:40 PM

They replaced the power supply. Evidently the logic board remained un harmed.